How Phone Intake Works
When someone calls 781-552-0740, our automated system:
- Asks for their name (they just say it out loud)
- Asks for their phone number (they say it or type it)
- Asks for their ZIP code (where they're moving from/to)
- Asks if a family member is helping them (advocate)
- Creates a help request in the system automatically
- Sends a confirmation text/call back with their request ID
For seniors: No internet needed. No forms. No computer. Just a phone call. A family member, friend, or facility staff member can also call on their behalf.